Tiledesk

Tiledesk is an all-in-one customer engagement platform for managing the customer journey from lead generation through post-sales support. It brings conversations from channels such as WhatsApp and your website into one place, where teams can handle interactions using omni-channel live agents, AI-powered chatbots, or a combination of human representatives and automated assistants. It is designed for teams that manage customer engagement, conversations, and support across multiple channels. Tiledesk is an open source alternative to Zendesk and Intercom, as well as Tawk.to, and is released under the MIT License. Unlike the paid products it can replace, its source code is available under that license. However, the available information does not establish one-to-one feature parity with Zendesk or Intercom, so teams should assess whether Tiledesk covers their specific requirements before adopting it.