Answer

Answer builds knowledge-based Q&A communities for product technical support, customer support, and user communication. It is intended for product support teams, customer support teams, and groups that manage communication with users. They can use it to quickly create a dedicated place where a community asks and answers questions about a product. The knowledge-based format keeps the program centered on questions, answers, support, and communication among users. Answer focuses on a Q&A community rather than software for activities outside that model. This narrow scope is its main limitation: teams that need a different kind of community or communication system will need another tool. Within its scope, Answer supports technical help, customer help, and exchanges between a product and its user community in one Q&A setting.